The Strategic Imperative: AI as the Core of the Now Platform Introduction: Beyond a Feature, A Foundational Shift ServiceNow’s integration of artificial intelligence into its development tools represents more than the addition of a new feature; it signifies a fundamental strategic pivot. The company is re-architecting and rebranding its core…
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Reflecting on the AI-Powered Leap with ServiceNow’s Zurich Release
Since its launch in early 2024, the ServiceNow Zurich release has fundamentally shifted the landscape of digital workflows by embedding Generative AI deep into the core of the Now Platform. This release moved beyond incremental updates, marking a pivotal moment where AI transitioned from a concept to a practical, everyday…