Since its launch in early 2024, the ServiceNow Zurich release has fundamentally shifted the landscape of digital workflows by embedding Generative AI deep into the core of the Now Platform. This release moved beyond incremental updates, marking a pivotal moment where AI transitioned from a concept to a practical, everyday tool for enhancing productivity and intelligence. The introduction of the Now Assist family of features was the clear centerpiece, providing AI-powered support across IT operations, customer service, development, and employee experiences, setting a new standard for enterprise automation.
The Zurich release delivered a suite of powerful capabilities designed for immediate impact. For technical teams, Now Assist for ITOM revolutionized incident management by using AI to summarize alerts and provide critical context, drastically reducing resolution times. Developers saw a surge in productivity with Now Assist for Creator, which accelerated scripting and app development through intelligent code generation. Beyond operations, the release also introduced Security Posture Control to proactively identify and remediate security misconfigurations and expanded the Employee Growth and Development module to help organizations better manage skills and career paths.
Ultimately, the Zurich release served as a foundational step in ServiceNow’s vision for a fully AI-driven enterprise. By integrating intelligent automation directly into existing workflows, it empowered organizations to not only work faster but also smarter. The changes introduced have since enabled businesses to unlock new levels of efficiency, build more resilient operations, and deliver more intuitive experiences for both employees and customers, solidifying the Now Platform as a critical engine for modern digital transformation.
