ServiceNow is strategically rebranding its core product as the ServiceNow AI Platform, making artificial intelligence the central engine for enterprise digital transformation. This foundational shift positions AI not just as a feature but as the core of a comprehensive ecosystem designed to manage all enterprise AI activities. The company aims…
The Strategic Imperative: AI as the Core of the Now Platform Introduction: Beyond a Feature, A Foundational Shift ServiceNow’s integration of artificial intelligence into its development tools represents more than the addition of a new feature; it signifies a fundamental strategic pivot. The company is re-architecting and rebranding its core…
A Comprehensive Guide to Governance and Best Practices Part 1: The Anatomy of a ServiceNow Update Set To master the use of ServiceNow Update Sets, one must first understand their fundamental nature. They are not merely a convenience but a core mechanism of the platform’s change management capabilities, with specific…